Shipping Policy – Ben59

Order Processing

At Ben59, we process all orders within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive a separate notification once your order has shipped.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping (5–10 business days)

• International Shipping: Available for select countries; rates and delivery times vary by destination

Please note that delivery estimates are based on average carrier times and may be affected by factors beyond our control such as customs delays, weather, or peak shipping seasons.

Order Tracking

Once your order ships, you will receive an email with a tracking number.
You can use this number to monitor the delivery status of your package at any time.

Lost, Delayed, or Damaged Packages

If your order has not arrived within the expected timeframe or arrives damaged, please contact us immediately at lengebienvenu@gmail.com with your order number.
We’ll help you investigate and ensure your issue is resolved quickly.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.
Ben59 is not responsible for orders delivered to incorrect addresses provided by the customer.

International Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees once it reaches your country.
These charges are the customer’s responsibility and are not included in our shipping rates.

Customer Support

For all shipping-related inquiries, please contact us at: 
lengebienvenu@gmail.com
(612) 206-1768